Mustplay (https://mustplay.ws) is a trusted online gaming platform serving players in Bangladesh. We understand how valuable your personal information is, which is why mustplay's privacy policy has been built on a foundation of complete transparency.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over your information. By using mustplay, you agree to this Privacy Policy.
This Privacy Policy governs mustplay's Terms & Conditions' part. Reading both together is recommended.
Mustplay only collects the information needed to deliver the best possible service to you. We don't ask for anything beyond that.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Email, mobile number, address |
Account Management & Support |
| Payment Information |
BKash/Nagad/Rocket number, bank details |
Transaction Processing |
| Device & Browsing Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Gaming Activity |
Betting history, win/loss records |
Responsible Gaming Monitoring |
| Cookies & Tracking Data |
Session cookies, preference settings |
Improving User Experience |
mustplay never stores your full bank card number or PIN. Payment information is processed directly by the payment gateway.
Mustplay uses your information only for specific, legitimate purposes. Your data is never misused under any circumstances.
- Account Management: For registration, login, password recovery, and profile updates.
- Payment Processing: To process deposits and withdrawals securely.
- KYC Verification: To verify your age and identity and maintain the security of the platform.
- Customer Support: To address your complaints and queries accurately.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Responsible Gaming: To monitor problematic gaming behaviour and provide timely support.
- Promotions & Bonuses: To send you relevant offers based on your preferences (only with your consent).
- Service Improvement: For analytics purposes to improve the platform experience.
mustplay never sells your information to marketing companies. Promotional communications are sent only with your explicit consent.
Mustplay shares data with third parties only in very limited circumstances and under strict contractual agreements. Those circumstances are outlined below:
- Payment Provider: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
- Law Enforcement Agencies: Data may be disclosed when required by law or by court order.
- Technology Service Provider: Cloud hosting and cybersecurity service providers, all bound by strict confidentiality agreements.
- Regulatory Authority: Submitting required reports to licensing authorities in compliance with applicable regulations.
Before sharing any data with third parties, mustplay ensures those parties uphold privacy protections at least equivalent to mustplay's own standards.
Mustplay protects your data using industry-leading security technology. A multi-layered security framework keeps your information safe at all times.
- 256-bit SSL/TLS Encryption: Every connection to the site is encrypted, so your data cannot be intercepted during transmission.
- Two-Factor Authentication (2FA): An additional verification layer can be added at login, making unauthorized account access virtually impossible.
- Firewall & Intrusion Detection: Every unauthorized attempt to access our servers is automatically detected and blocked.
- Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
- Staff Training: All mustplay staff receive regular data protection training and are bound by confidentiality agreements.
- Data Backup: Your data is backed up across multiple secure locations to keep it protected under any circumstances.
No system is 100% impenetrable. mustplay strongly recommends using a strong password and keeping 2FA enabled at all times.
Mustplay uses cookies on its website to enhance your browsing experience and ensure the platform functions correctly. The types of cookies and their purposes are outlined below:
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security tokens — required to keep the site running |
Upon session end |
| Functional Cookies |
Remembering language preferences and display settings |
1 Year |
| Analytics Cookies |
Understanding how many users visit the site and which pages are viewed most |
2 Years |
| Marketing Cookies |
To show relevant ads and offers (subject to consent) |
6 Months |
You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.
Mustplay believes you should have full control over your own data. Your key rights are outlined below:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that specific information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be put on hold.
Right to Data Portability
You may download a copy of your data.
Right to Object
You can object to the use of your data for marketing or profiling purposes.
To exercise any of your rights support@mustplay.wsto email us. We aim to respond within 30 days.
Mustplay does not retain your data longer than necessary. Each type of data has a defined retention period:
- While account is active: All profile and transaction data will be retained.
- After account closure: Transaction records may be retained for up to 5 years to meet legal obligations.
- KYC Documents: Retained in accordance with regulatory authority requirements.
- Marketing Data: Deleted immediately upon opt-out.
- Cookie Information: Each cookie has its own expiry period, as specified in the Cookie Policy.
Mustplay strictly refrains from providing services to anyone under the age of 18. This is both our policy and a legal obligation.
- Age is verified at registration and reconfirmed during the KYC process.
- If a user is found to be under 18, their account will be closed immediately.
- If we become aware that data has been collected from a minor, it will be deleted immediately.
If parents believe their child is using mustplay, they should immediately support@mustplay.wsto let us know.
Mustplay may update this Privacy Policy from time to time. If changes are made, we will notify you through the following methods:
- Notices will be sent directly to your registered email.
- A notice will be posted on the website — at least 7 days in advance.
- The "Last Updated" date at the top of this page will reflect the change.
Continued use of mustplay after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.