Mustplay Terms & Conditions — Fully in Bengali

Mustplay (https://mustplay.ws) is an online gaming and betting platform operating for players in Bangladesh. By using this website or app, you automatically agree to these Terms & Conditions.

You are required to read these Terms & Conditions in full before creating an account or using any services on mustplay. If you do not agree with any of the terms, please refrain from using the platform.

The following conditions must be met to open an account and use gaming services on mustplay:

• You must be 18 years of age or older.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• Each individual may only register one account.
• All information provided at registration must be accurate and truthful.

When registering on mustplay, you must provide your correct name, date of birth, email address, and phone number. Providing false information may result in your account being suspended or terminated at any time.

• Only one account is permitted per person. If multiple accounts are found, all of them will be closed and balances may be forfeited.
• Keeping your password confidential is your responsibility. Sharing your login credentials with anyone is strictly prohibited.
• If you suspect unauthorized access to your account, contact mustplay support immediately.
• A photo of your national ID or passport may be required for KYC verification.

Mustplay supports the most popular mobile banking methods in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT).

• KYC verification must be completed before any withdrawal request can be processed.
• Withdrawals must be made through the same method used for the deposit — withdrawals via a different method are generally not permitted.
• In cases of suspected fraud or suspicious transactions, mustplay may put payments on hold until verification is complete.
• Withdrawals may be held if bonus wagering requirements are not completed within the specified timeframe.

Mustplay regularly offers a variety of bonuses and promotions. Each offer has its own terms, but the following general rules apply across the board:

• Wagering Requirement: After receiving a bonus, a specified wagering amount is required — typically 10x to 30x the bonus amount.
• Validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for specific games or categories. Read each offer's details carefully.
• Multiple Accounts: Creating multiple accounts from the same device, IP address, or household to claim bonuses is strictly prohibited.
• Maximum Bet Limit: A maximum bet limit applies during active bonuses, as specified in the offer details.

All games on mustplay are powered by certified Random Number Generator (RNG) technology, regularly audited by independent third parties. This ensures every game outcome is completely fair.

• Should any technical issue arise during a game, mustplay reserves the right to revert to the last valid game state.
• Mustplay is not liable for any losses resulting from a game interruption caused by network issues.
• For Sports Betting, winnings will only be determined after the official result has been announced.
• In Live Casino games, the dealer's decision is final.

The following activities are strictly prohibited on the mustplay platform. Any violation may result in account suspension and balance forfeiture:

• Placing bets using bots, scripts, or any automated software.
• Exploiting bonuses by placing bets within the same household or group to artificially meet wagering requirements (Bonus Abuse).
• Using mustplay for money laundering or any transactions involving illegal funds.
• Attempting to gain unauthorized access to another user's account.
• Deliberately exploiting any platform error or bug to gain an unfair advantage.
• Opening or operating an account using a false identity.

Mustplay treats the privacy of your personal information with the utmost importance. We never sell your data to third parties.

• Information provided at registration is used solely for account management and verification purposes.
• Payment information is secured with 256-bit SSL encryption.
• Your information is never shared with third parties unless required by law.

For more details, visit our Privacy Policy read here.

Mustplay believes gaming should be fun — not a source of problems. That's why we encourage every member to play responsibly.

• Deposit Limit: Set daily, weekly, or monthly limits.
• Session Limit: Decide in advance how long you intend to play in a single session.
• Self-Exclusion: If needed, you can suspend your account for anywhere from 7 days to permanently.
• Reality Check: You will receive an automatic reminder after a set period of time.

To learn more about responsible gaming, visit our Responsible Gaming page.

Mustplay reserves the right to suspend or close an account under the following circumstances:

• Violation of the Terms & Conditions.
• Detection of fraudulent or suspicious activity.
• Failure to complete KYC verification or providing incorrect information.
• Accounts that have been inactive for an extended period (no login for more than 12 months).

You may request account closure at any time. Any approved withdrawal requests will be processed before the account is closed.

If you have a complaint or dispute, contact the mustplay support team first. We aim to resolve all issues within 72 hours.

• You can submit a complaint by email: support@mustplay.ws
• Instant support is available via live chat — 24/7.
• Mustplay's decision shall be considered final unless overturned by a higher authority.

Mustplay may update these Terms & Conditions at any time. For significant changes, users will be notified at least 7 days in advance via their registered email or a notice on the platform.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated terms. We recommend checking this page regularly.